Service Excellence is not a skill. It is an attitude backed by effective management.
Locations Realty sets high standards of customer service and then does everything possible to live up to those standards.
If at any time we have excelled in our service or conversely not distinguished ourselves, we would appreciate you letting us know.
Franchise Director:
Mr. Stacy Coburn
Locations Realty Ltd MREINZ
Tel: 03 4427990
Email: stacy@locations.co.nz
Registering a Complaint with Locations.
Locations have an established customer compliant and dispute resolution process (See PDF below)
In the event that the service provided by an Agent, Branch Manager or Salesperson licensee does not meet the expectation of the prospective client, prospective client or customer, those concerns should be addressed to the Branch Manager concerned. If a satisfactory outcome is not achieved, the matter may be referred in writing to the Locations Realty- Franchise Director who will register the issue as a formal complaint and action it in accordance with the in-house procedures.
Registering a Complaint with the Real Estate Agents Authority.
Prospective clients, clients or customers should be they can lodge a complaint with the Real Estate Agents Authority without first contacting Locations; and that any use of the Locations Realty In-House Complaint & Dispute Resolution Process does not preclude their making a complaint to the Authority.
The Real Estate Agents Authority can be contacted at their interim mailing address here:
The Real Estate Agents Authority
c/- PO Box 25-063
Wellington 6146
New Zealand
Through their website here: http://www.reaa.govt.nz
Or via their online contact form here: http://www.reaa.govt.nz/contact-us/
New Zealand Real Estate Agents Authority Professional Conduct and Client Care Rules (See PDF file below)
Locations Realty In-House Complaint & Dispute Resolution Process (See PDF file below)
